Privacy Policy

At BluffBet we take your privacy seriously. This page explains what personal and technical information we collect when you use our site, how we use and protect that information, and the choices you have about your data. We aim to be clear about account data, transactional records, and tracking technologies so you can make informed decisions when using our services in Canada.

Types of data we collect

Personal data

When you register an account or contact support we may collect personal information such as your full name, date of birth, email address, postal address, phone number, and identity verification details where required. We use this data to create and maintain your account, verify age and identity, and respond to requests.

Technical data

We collect device and connection information to operate the site and keep it secure. This includes IP addresses, browser type and version, operating system, device identifiers, and location data inferred from your connection. We also collect usage data such as pages viewed, game activity, session times, and error logs to improve performance.

Transactional data

Transactional records include deposit and withdrawal history, payment method details, wagering activity, and support interactions. Payment card details are not stored by us when processed by third-party payment providers; we retain transaction references and status information necessary for account management and dispute resolution.

How we use your information

We use collected data to provide and improve our services, process deposits and withdrawals, confirm account ownership, prevent fraud, and meet legal obligations. We may also use information to communicate account notices, respond to support queries, and send service-related messages. Marketing communications are sent only with your consent where required.

Data protection practices

We protect personal data using technical and organisational measures such as encryption, access controls, internal policies, and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain personal data only as long as necessary for the purposes described and to meet legal or regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies to enable essential site functions, remember preferences, analyse site use, and support targeted content where permitted. You can manage cookie preferences through your browser settings or via any preference tools we provide. Disabling certain cookies may affect site functionality.

User rights

You have rights over your personal information including the right to access, correct, and in some cases request deletion or restriction of processing. You may also object to certain uses of your data and withdraw consent where processing is based on consent. Specific rights depend on local law.

Access, correction and deletion of data

To request access, correction, or deletion of your personal data, contact our support team through the account interface or the support options available on the site. We will verify your identity before processing requests and respond within a reasonable timeframe. Some information may be retained where required for legal, tax, or accounting reasons.

Information sharing and third parties

We may share information with trusted third parties such as payment processors, identity verification vendors, game providers, and analytics partners to provide services and maintain security. We require these partners to protect personal data and limit use to the purposes we specify. Bluff Bet does not sell personal information to third parties for direct marketing.

Privacy policy updates

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site with an updated effective date. Please review this page periodically to stay informed about how we handle your information.